Jewellery Valuer
Reports to: Head of Jewellery Department
Department: Jewellery
Location: Stansted Mountfitchet
Salary: On application, subject to experience
Outline summary
We are looking for an experienced jewellery valuer and cataloguer to collate and run our interim Jewellery Sales and to work alongside our head of department with our Fine Jewellery Sales.
You will provide effective jewellery valuation service to clients, both in person valuations and online requests, taking account of commercial fashions, trends, and hammer prices to ensure information provided is fair and achievable.
Provide jewellery valuations for insurance and probate, where required, ensure information provided accurately reflects the market and all relevant legislation is adhered to. Take part in valuation days and events at Sworders Stansted and London offices, as well as external events, where appropriate.
Maintain a commercial view of the jewellery business, support the department head with the development of business leads and consignments to aid department growth, increase average hammer prices and turnover.
Liaise with clients and foster effective relationships to enhance Sworders business. Provide first line contact to clients wishing to consign jewellery and ensure they are kept up to date with valuations and sale allocations. Undertake cataloguing of items entered for auction, researching where necessary to ensure accuracy of information.
Work effectively as part of a team, assist in the planning and development of auctions to ensure success, including inputting ideas for presentation of items for sale and supporting the development of junior staff. Provide materials for social media campaigns, writing blogs and internet content to enhance online visibility. Assist in the set up and presentation of jewellery sales within the auction rooms and take part in preview days and events.
Actively show support for Sworders events and incentives, taking part where availability allows. Adhere to Sworders internal policies and procedures, including, but not limited to Sworders Privacy Policy, Data Protection and Confidentiality Policies, AML requirements, and Sworders Staff Handbook.
Responsibilities
Provide jewellery valuation services to clients, ensuring confidence in Sworders valuation services to foster effective relationships
- Undertake visits to client properties for the purpose of valuation for sale, probate or insurance, as required and provide appropriate reports, ensuring compliance with all relevant legislation, including but not limited to, Inheritance Tax Act 1984, Data Protection Act 2018, UK General Data Protection Regulations 2018
- Take part in valuation days and events in Sworders offices and off site, where appropriate
- Keep up to date with recent fashions, trends and auction prices to ensure the information provided is fair and achievable
- Provide inhouse jewellery valuations to clients
- Liaise with administration teams in relation to client business, as required
- Ensure information is obtained from clients to comply with AML requirements
- Respond to email jewellery valuation requests without undue delay
- Catalogue items consigned for auction, undertaking any research necessary, provide accurate condition reports and ensure compliance with Sworders in house style
Build effective relationships with clients for long term engagement with Sworders, sustaining effective business relationships. Maintain a commercial view of the business, supporting the department to aid department growth.
- Provide first line response and contact for clients wishing to consign items for sale
- Foster effective relationships with agents and business getters to secure jewellery items for forthcoming sales
- Effectively manage client relationships, providing point of contact to manage queries
- Maintain a commercial view of the business
- Support the department head with the development of business leads and consignments
- Deal with any issues as they arise to ensure sustainable relationships and prevent escalation of complaints
- Ensure client contact information is accurately recorded on Sworders database
Support the successful development of the department and in the operations relating to the presentation of sales
- Work effectively as part of a team, supporting colleagues in the development and presentation of successful auctions
- Develop and support the department junior valuer
- Comply with Sworders policies relating to jewellery items accepted for auction and thresholds
- Support the team with lotting sales and work independently, if necessary, to ensure sales are ready for export onto websites within set timeframe, liaising with the administration team where appropriate
- Present ideas and support the presentation of sale items so they are well presented to potential buyers, in online catalogues and sale listings
- Assist in the setup of the auction for viewing and participate in viewing events, where needed
- Undertake research and provide content for social media campaigns, blogs and internet content to reach a wide audience and increase online traffic
Adhere to Sworders internal policies and procedures
- Ensure familiarity and compliance with Sworders staff handbook and comply with all Sworders internal policies and procedures, including but not limited to Data Protection and Privacy Policies, Anti-Money Laundering processes
- Attend sworders events where appropriate and availability allows
- Provide support for Sworders initiatives and have a positive attitude to change and development
Person Specification
Required skills
- Possess a gemmology qualification or equivalent
- Possess a diamond grading qualification
- Excellent customer service skills
- A good team player
- Knowledge and understanding of the jewellery industry with valuation and cataloguing experience
- A positive attitude to change and development
- Client focused with a drive to deliver excellent service
- Flexibility to take on additional tasks/responsibilities
- Self-motivated with the confidence to work on their own initiative without the need for direction
- Enthusiastic with a willingness to learn
- Excellent organisational skills
- Process driven
- The ability to work under pressure to meet deadlines
Desirable skills
- Registered valuer with NAJ or JAV
- Auction house or retail valuation experience
- Confidence in talking with the public
- Knowledge in the use of Microsoft
- Experience of building effective relationships with external partners
What We Offer
Family First
- Flexible working: We are committed to providing flexibility in how and where work is performed to support our diverse workforce
Wellbeing
- Employee Assistance Programme: A confidential service offering resources to help you navigate personal and professional challenges
- Company events: Seasonal parties, school connections, charitable initiatives, and more
- Breaks: Encouraging regular breaks throughout the day, including the flexibility to take as long as needed for lunch
Development
- Education & Growth: We support and encourage staff to expand their skills and experiences through both internal and external opportunities
Sustainability
- Climate Perks: We offer paid 'journey days' to staff who choose land or sea travel over flying for holidays, empowering employees to act on their values
…and much more!
If you are enthusiastic and looking to establish yourself in an exciting role please send your CV with a brief covering letter outlining why you are perfect for Sworders to Jo Winter – jowinter@sworder.co.uk